Returns and refund
Object:
The purpose of this document is to establish the General Conditions of Use and the General Conditions of Sale and returns of the online sales website mentoraes.com and all its sub-domains.
Identity of the parties:
The general conditions of sale described below (hereinafter General Conditions of Sale), exclusively govern the contractual relations between all users of the website mentoraes.com (hereinafter referred to as “User “) and the seller, which is MENTORAES, S.L., a company domiciled at Cal Gabatx s/n, 08520 Les Franqueses del Vallès (Barcelona) with C.I.F. B44912632 · Registered in the Mercantile Registry of Barcelona, Volume 48770, Folio 8, Sheet B595586
Placing your order:
- It is an essential requirement to be of legal age to be able to make a purchase on com.
- It is a necessary requirement that when registering you provide us with: a mobile or landline contact telephone number, an email address, a first and last name.
- The means of contact that we will use to send you notifications about your order will be mainly email, although sometimes we can also use the telephone.
- If we accept your order, you will receive our acceptance in your email by issuing an Order Confirmation. This Order Confirmation will be effective upon shipment. If, on the other hand, we cannot accept your Order, we will try to contact the user by email or telephone.
Prices:
- We reserve the right to modify our prices at any time. However, we undertake to apply the rates in force indicated on the website, at the time of placing your order.
Availability:
- The availability of the services offered by MENTORAES, S.L. through its web pages may vary depending on customer demand. Although MENTORAES, S.L. updates the schedule periodically, the service requested by the customer could be out of stock at that time. In such case, MENTORAES, S.L. will send an e-mail to the client informing them of the impossibility of fulfilling the order.
Payment for your order/s:
All payments will be made in euros.
Online payment by credit card is made through the “Secure Socket Layer” security system, which encrypts your banking details when they are transmitted over the Internet. For security reasons, MENTORAES, S.L. Verify all orders paid by bank card.
The data provided will not be used under any circumstances for any purpose other than those specifically mentioned here. Under no circumstances will they be transferred to third parties and may only be used by MENTORAES, S.L. and only to make the purchases you request. Our secure server guarantees the privacy of the data you transmit to us. This privacy is achieved through the SSL protocol, encrypting the data sent using the RSA encryption system, when it is located in a secure area of a browser. Your browser, collaborating with the secure server, encrypts the data so that if another person, in the transmission process, manages to appropriate it, they will not be able to read it since they do not have the necessary key. You can verify that your browser is secure by seeing security badges, such as a key or lock.
Order cancellation and refund
- You can cancel your order at any time up to 2 weeks before the reserved date, sending an email to info@mentoraes.com indicating your order number, name and surname. You will be refunded the full amount.
- If you cancel with less time, you will be able to attend the next date on which the same activity is carried out.
It is important that due to health issues, unforeseen events, etc… you write us an email informing us that you will not attend the reserved day.
If you do not show up on the day of the activity without having notified, you will lose the amount of the activity.
Contents and information provided on our website:
- MENTORAES, S.L. reserves the right to modify the commercial offer presented on the mentoraes.com website (modification of services, prices, promotions and other commercial and service conditions) at any time.
- MENTORAES, S.L. puts all reasonable means at its disposal to try to ensure that the information shown on its website is true and without typographical errors. If any error of this type occurs, beyond the control of MENTORAES, S.L. at all times, it will be corrected immediately, as soon as it is detected. If the error occurs in some of the prices shown and a customer has made a purchase, we will inform them of said error and the customer or
- The information presented on this website is in Spanish language, including the formalization of the contract and all contractual information shown and sent to consumers or users.
Data protection:
By placing an order, the user accepts that we can store, process and use data obtained from your order form for the purposes of processing your order. By providing the email address or other personal data, a necessary requirement for the processing of your order, the user gives permission for said addresses to be processed and also used to send commercial communications promoting or advertising the services and services offered by MENTORAES, S.L. In addition, we make the email address info@mentoraes.com available to you, so that you can revoke the consent given.
MENTORAES, S.L. declares that it complies with current regulations regarding data protection, in particular Organic Law 15/1999, of December 13, on the protection of Personal Data and Royal Decree 994/1999, of June 11, which develops the aforementioned organic law. MENTORAES, S.L. makes available to clients the email address info@mentoraes.com, so that they can exercise the rights of access, rectification, cancellation and opposition guaranteed by current legislation.
Force majeure:
We will do everything possible to comply with the obligations arising from your order. However, we will not be liable for delays or non-performance if the delay or non-performance is due to force majeure. In the event of a delay, we will fulfill our obligations as soon as reasonably possible.
Applicable legislation and competent jurisdiction:
These General Conditions are governed by Spanish law. The parties submit for the resolution of conflicts and waiving any other jurisdiction, to the courts and tribunals of the city of Barcelona.
Nullity and ineffectiveness of the Clauses:
If any clause included in these General Conditions is declared, totally or partially, null or ineffective, such nullity or ineffectiveness will affect only said provision or the part thereof that is null or ineffective, the General Conditions subsisting in everything else, with such provision, or the part of it that is affected, being not included.